Privacy
Your data & privacy.
CloudSitus is a stateless proxy — we keep the minimum data needed to run your account. Here is exactly what we hold, how to download it, and how to delete it.
Inventory
What personal data we store
| Data | Where stored | Retained until |
|---|---|---|
| Email address | Supabase Auth | Account deletion |
| Google OAuth identity (if used) | Supabase Auth | Account deletion |
| Default region preference | Supabase Auth metadata | Account deletion |
| Stripe customer ID | Supabase Auth metadata + Stripe | Account deletion (CloudSitus); the Stripe customer is kept, marked deleted, per tax obligations |
| Customer Agreement acceptances (version & time) | Supabase Auth metadata | Account deletion |
| API key metadata (id, name, masked preview, issuance date) | Key store (Cloudflare, EU) | Key revocation or account deletion |
| Invoices & payment records | Stripe | Per Stripe policy / tax obligations (~7 yr) |
| Dashboard chat history and the dashboard API key | Your browser's local storage only — each chat turn is sent through the API to be answered, but CloudSitus does not store it | Cleared on sign-out or account deletion; the dashboard API key expires after 24 h |
| Support requests you send (subject, message, any request ids you paste, plus your user id, email, Stripe customer id, default region, API-key count, browser user agent and time) | Emailed (via Resend) to our support mailbox — not stored in CloudSitus's systems | Kept in the mailbox as the support record for 6 months after the request is resolved, then deleted — sooner on request |
| Request payloads (prompts/responses) | Not stored by CloudSitus | — |
For full details, see the Privacy Policy.
Export
How to export your data
Because CloudSitus stores only a small set of account metadata, your exportable data consists of your email address, account preferences, and API key metadata — all accessible once you are logged in.
Self-serve: Visit your Account page in the dashboard. Your current account details are displayed there.
Billing records: Invoices, usage history, and payment methods can be downloaded from the Stripe Customer Portal — open it from the dashboard's Billing page.
Full export request: Email hello@phi-cloud.com with the subject line “Data export request” and we will respond within 30 days.
Delete
How to delete your account
You can permanently delete your account and all associated CloudSitus data at any time. Deletion is immediate and irreversible.
Self-serve: Go to Dashboard → Account and use the “Delete account” section. You will be asked to type your email address to confirm.
What gets deleted: Every API key you issued — and, for resellers, every end-customer key you minted — is invalidated first; auto-recharge and reseller mode are switched off and your per-account caps and usage totals cleared; then your Supabase Auth record (email and metadata) is removed, and the dashboard's browser storage (chat history and the dashboard API key) is cleared in the browser you delete from. No database holds tenant data — a separate database holds the public model catalogue only — so there are no additional rows to clean up.
What is not deleted by CloudSitus: Stripe retains billing records and invoices as required by applicable tax and accounting law, so your Stripe customer record is kept and marked as deleted rather than erased. Upstream AI provider logs are subject to their own retention policies.
Email fallback: If you cannot access the dashboard, email hello@phi-cloud.com with the subject line “Account deletion request” from your registered address.
Ready to take action?
Manage your account, export data, or delete your account from the dashboard.